Privacy Policy

1. Information We Collect

We collect information to provide, improve, and protect our services. The types of information we collect include:

1.1 Personal Information

• Full name
• Email address
• Phone number
• Bank account details (for withdrawals)
• Government-issued ID (for verification purposes)
• Address and location data
• Facial photograph (a full-body image captured during identity verification)
• Liveness verification video with audio (a short video recorded during identity verification to confirm you are a real, live person)

1.2 Transaction Information

• Payment amounts and history
• Escrow transaction details
• Dispute records and resolution outcomes
• Communication between buyers and sellers

1.3 Device and Usage Information

• Device type, operating system, and browser information
• IP address and location data
• App usage patterns and preferences
• Cookies and similar tracking technologies
• Unique device identifier: a cryptographic fingerprint derived from your device's hardware characteristics, used solely for fraud prevention, suspicious login detection, and session security
• App version and build number

1.4 Data Stored Locally on Your Device

To provide a fast and secure experience, PaySafer stores the following data in your device's hardware-backed secure storage (iOS Keychain / Android Keystore):

• Authentication tokens required to keep you signed in. These are permanently deleted from your device when you sign out.
• Your registered phone number, retained locally after sign-out to enable faster PIN-based sign-in on your return. You can permanently remove this by tapping "Sign Out" on the sign-in screen.
• Cached profile and KYC data, encrypted using keys protected by your device's secure hardware. This data is deleted when you sign out.

No sensitive data is stored in unencrypted local storage.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide our services: Facilitate secure escrow payments, process transactions, and enable buyer-seller communication.
• To verify your identity: Prevent fraud and ensure platform security through KYC (Know Your Customer) verification, including capturing a facial photograph and a short liveness video with audio to confirm you are a live person matching your submitted identity document.
• To improve our platform: Analyze usage patterns, troubleshoot issues, and enhance user experience.
• To communicate with you: Send transaction updates, notifications, customer support responses, and promotional messages (with your consent).
• To resolve disputes: Review evidence and mediate conflicts between buyers and sellers.
• To comply with legal obligations: Meet regulatory requirements and respond to lawful requests from authorities.
• To secure your session: We generate a unique cryptographic device identifier to detect suspicious sign-in activity, protect against account takeover, and maintain consistent session security across app launches. This identifier is not used for advertising or shared with third parties.

3. How We Share Your Information

We do not sell your personal information. However, we may share your data in the following circumstances:

• With transaction counterparties: Buyers and sellers can see each other's names and phone numbers to facilitate communication and delivery.
• With service providers: Third-party vendors who help us operate our platform (e.g., payment processors, cloud hosting, customer support tools). These providers are contractually obligated to protect your data.
• For legal compliance: When required by law, court order, or government regulation.
• To prevent fraud: Share information with financial institutions and law enforcement to investigate suspicious activities.
• In business transfers: If PaySafer is acquired, merged, or sells assets, your information may be transferred to the new entity.

4. Data Security

We take data security seriously and implement industry-standard measures to protect your information:

• Encryption: All sensitive data (including payment information) is encrypted in transit and at rest using SSL/TLS protocols.
• Secure servers: Our infrastructure is hosted on secure, regularly audited servers.
• Access controls: Only authorized personnel can access user data, and all access is logged and monitored.
• Regular security audits: We conduct periodic security assessments to identify and address vulnerabilities.
• Hardware-backed device storage: On your mobile device, all authentication credentials and sensitive personal data are stored exclusively in hardware-backed secure storage (iOS Keychain on Apple devices, Android Keystore on Android devices). These systems use device-level hardware keys to encrypt your data, making it inaccessible to other apps and to PaySafer without your explicit authentication.

While we use reasonable measures to protect your data, no system is 100% secure. You are responsible for keeping your login credentials confidential.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Active accounts: Data is retained while your account is active.
• Closed accounts: After account closure, we retain transaction records for 7 years to comply with Nigerian financial regulations.
• Dispute records: Evidence related to disputes is retained for legal and audit purposes.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information in your account settings.
• Deletion: Request deletion of your account and personal data (subject to legal retention requirements).
• Opt-out: Unsubscribe from promotional emails or push notifications at any time.
• Data portability: Request your data in a machine-readable format.

To exercise these rights, contact us at support@paysafer.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our platform:

• Essential cookies: Required for the platform to function (e.g., session management, authentication).
• Analytics cookies: Help us understand how users interact with our platform (e.g., Google Analytics).
• Preference cookies: Remember your settings and preferences.

You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect platform functionality.

8. Third-Party Links

Our platform may contain links to third-party websites or services (e.g., social media, payment gateways). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before sharing any information.

9. Children's Privacy

PaySafer is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If we discover that a minor has provided us with personal data, we will delete it immediately. If you believe a minor has used our platform, please contact us at support@paysafer.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or in-app notification. The "Last Updated" date at the top of this page indicates when the policy was last revised.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: support@paysafer.com
• Phone: +234 816 457 5730
• Address: PaySafer Nigeria Limited, Lagos, Nigeria